Direct Auto Insurance - Pensacola
Michelle Collins The young man working was very helpful! He got us in and out very quickly. We left with all the documents needed to register our vehicle. He was polite, knowledgeable and efficient.
1 /5 Andrew: Tim shaw agency was fantastic. It was 5 stars. I could always go in and get help on anything in person. Through tim shaw ins. I had 2 different flood insurances and car insurance. Since acentria took over, its near impossible to get ahold of them. I recently found out that my flood insurance has been overcharging me for the last 8 years at least. I have emailed acentria and left a voicemail on friday. Today is tuesday. And have heard nothing from them. I called the front office and this woman transferred me to a line that went directly to voicemail. I left a voicemail. And about an hour later called back to see if she can transfer me to another person. And she says you just have to wait. I said ive been waiting since last friday. I was upset. That i can never get ahold of anyone in this company. I told her you dont understand how important this is. (She said here at acentria every customer is important). Hartford told me they can reimburse the money ive lost. But i need accentria to send them paperwork showing im primary owner.
