U.S. Bank Branch - Placerville (CA)

5 /5 Caroline Bartz: We love banking with US Bank! Both for my personal accounts and my small business, it’s just great all around. The staff are super helpful!

1 /5 Elliot Maldonado: Awful. I have been with US Bank for almost 10 years and it has only gotten worse. They closed down one of the two branches in my town, then only have one teller working most days. If you need to deposit a check greater than $16,000, you HAVE to go to the branch and wait an hour for the one teller to get to you. When you first walk into the branch they tell you to use online checking. Do you think if that was an option I’d have driven down here? I felt bad for the elderly people that genuinely don’t know how to navigate the apps etc. and in there several times a week trying to get help. They place checks on hold for 9 days, then reject transactions instead of just putting them on hold. Then they charge you late fees because they have taken so long to put the money in your account. It’s all big business as usual. They are not there for the customer. Run! Leaving and will never be back.

1 /5 Correen Bergquist: Not a fan of the staff at this bank in any way shape or form. They act like you are a complete criminal. Anytime you want to do a transaction. I have l have money in the bank. I have choices and can take it elsewhere. US Bank needs to train the staff members. The turnover is high and nobody ever knows what they’re doing. Many of the transactions that I need to do requires an appointment and one person tells me I don’t need an appointment and another person tells me I do. I don’t like wasting my time. There’s usually only a line of three or four people. It takes you 30 minutes to get in and out of the branch. My Time is valuable. Go down to Wells Fargo. There’s multiple people in and out and get your transaction done without the degree.

4 /5 Gina H: The employees here are the best! I am pretty disappointed that they no longer have Saturday hours. It was one of the reasons I chose them as my new bank last year. Not only have they eliminated their Saturday hours but now they are only open 3 days a week, with limited hours. Theyre making it very difficult for some of us to actually get into the branch and access our own money other than through the ATM. I may need to move my acct to a bank that is actually open to its customers.

5 /5 Susan Williams: The tellers and Branch Manager (Jenni Wynn) at this branch are fantastic! Helpful, courteous, and fun! We just had a slightly complicated transaction to complete and they were responsive and super easy to work with! Thanks!