Travis Credit Union - Concord (CA)

Kim Kesson I’ve banked here for 22 years and I’ve only been treated with friendliness and respect! Great bank!

Marvin Price My earlier review was deleted. This specific branch denied to authorize the reversal of an overdraft fee of questionable legitimacy after being assured by managers at another branch that the issue would be solved. I was treated incredibly rudely on the phone by a female associate who informed me that at the direction of her GM she was unable to deliver this service I had been formally offered. When asked if the GM was available to speak to directly, I was merged with a brief pause and “he’s not available at the moment,” I asked when he would be available and after another pause I was told he would be unavailable the rest of the afternoon.

Ivan Rojas I’d like to share my experience with you. In 2021, I began house hunting and was disappointed with my initial lender, as big commercial companies often prioritize their wealthy clients, which wasnt the case for me. I was introduced to Nicole through Feagley Realtors during the pandemic when getting immediate help from a lender was challenging due to high demand. Nicole promptly handled my paperwork and assisted me in securing a very good first loan as a first-time home buyer. The remarkable part is that it was all done over the phone and email; I only met Nicole in person after the closing. Fast forward two years later, I returned to Nicoles to strategize my second loan. Without the advice and attention Nicole provided the second time around, Im unsure if I could have obtained another excellent loan for a second property. Nicole and her team worked wonders for a blue-collar worker like myself, hailing from Richmond with little money but a dream. Ill forever be grateful to Nicole and her team for turning my real estate dreams into reality. I hope to return to her office for loan #3 when the time is right, God willing. I strongly encourage you to consider talking to my lender.

Asha Frazier Customer Service is very helpful and easy to work with. Many companies now put chat and phone bots on the front line, that waste your time. Jaimie was great !! She patiently helped me unravel new renewal issues. Frazier followed up to make sure I did not miss my wildfire insurance due date. The entire Frazier Team, communicates well together and is quick to respond and give good answers by email.