The Insurance Store - Mountain House (CA)

Daniela Avila I like Farmers insurance but I LOVE the customer service at this Farmers Insurance location. My representative Ana is dedicated, detailed, knowledgeable, helpful and an absolute delight to work with. She made sure I found a plan that worked best for me and covered everything that I needed. I hope that she is recognized for her amazing work! It is hard to find this type of customer service and hers is something that I’ve always appreciated! I would also like to add that Julia was very kind, understanding and sweet. While Ana was out of office, Julia stepped in to assist me and answer some of my questions with ease and certainty. Ana and Julia, thank you ever so much for making what felt like a stressful process, such an easy one!! You guys are such a dream team!!

Joe Rodriguez Very convenient and close to my house. I felt like they cared about my insurance needs and I got a great rate. I know have both of my trucks insured at Latinos. Best part is a never had to go to DMV. I highly recommend Latinos

Elliott Nebenzahl Les Adler, Crystal and others have been great with me and my family. We have been customers for many years. We have never had a question asked that was not answered in a totally clear and professional way. I remember quite a while back; when Crystal and others would send me envelopes addressed to their local office. This was because I found it more convenient to mail paid bills to them, rather than some office in Texas. This is just one of the many examples where they went quite a bit out of their way to help us. Also, relatively recently, I added California Earthquake Authority to my regular homeowner’s policy. The female employee there that helped me do that, did it in a very efficient and crystal clear way. I was very thankful for that. I switched my earthquake policy over from GeoVera. In summary, one could not find a better insurance Agency than the one now headed by Crystal Herrera Alvarado.

Mazen Awad We have known Karen for over 20 years, although we get other companies to have us switch but we never for a second consider leaving Karen. She truly makes us feel like family. She is always looking for our best interests and always available when we need her. She is simply the best.

David A This place is really welcoming. The front desk receptionist was warm smiling helpful and patient. While I was waiting for service, a worker approached me and said Im just checking on you we will be with you shortly I just want to see what you need and get you started so when they do call you, youll be ready. I was really impressed.

Cindy Carrillo We had such a great experience! From start to finish, they were professional, honest, and genuinely caring. They went above and beyond to make sure everything was handled smoothly, and we really appreciated their clear communication and fast service.

Paul Shadmani I can’t say enough great things about Vince! I was in a stressful situation when both my rental property and my primary residence had their insurance policies dropped and not renewed — with no notification — due to those companies leaving California. Vince was referred to me by a family friend, and as soon as I reached out, he jumped right in. He made sure I got the best deals for both properties, handled everything efficiently, and has continued to follow up each year to ensure my policies renew smoothly and are paid through my impound account. His proactive approach gives me so much peace of mind. I even referred a friend to him last year, and they were just as happy with his service. If you need someone reliable, knowledgeable, and truly on your side, Vince is the one to call!

Heather Jamison Cory has done a great job of going through coverage with me as well as the other people Ive sent him. Hes very responsive, thorough, and overall great to work with!