1 /5 Bryan Palomares: Very poor service by Evangelina Zamora and Naomi Reyes. My policy was obtained by mistake. I tried cancelling the same exact day. Was told by both Evangelina and Naomi they forwarded my cancellation to Anchor Ins. I followed up multiple times being told by them that the cancellation and refund were in process (I have all the email threads if Pronto management cares to look further into this, I can share those emails based on our phone calls).
I looked up Anchor and contacted them directly to discover my cancellation request was never submitted to them despite being told by Pronto reps it was in process. Also discovered that of my total $400 paid, Anchors portion was $206.55, and the other portion $193.45 was consumed by Pronto.
Now Im back on the phone with Pronto for 45 min trying to understand why they have yet to communicate with Anchor, and... whey they never told me about the broker/Ins carrier fee split, so I know who to ask for my money back from..
A consumer should never have to deal with this sort of thing, going in never ending circles to process a basic request.
How this all happened: I filled out a form online for insurance and had dozens of Ins brokers following up me as a lead, I answered the call thinking it was the same company I just spoke to and obtained by policy by, only to be opening a second policy by mistake. The same day I discovered and requested the cancellation. Simple request... not so simple..
