1 /5 Anne Lee: I dropped off a sapphire and diamond band/ring on January 1 to replace two sapphires that had loosened and fallen out of the band. I was promised the ring back on 1/11.
While I was at the store, the saleswoman Sarah and another older gentlemen were very aggressive on selling me diamond earring studs. I tried a few on, but was not there to purchase diamonds. They kept pushing, bargaining prices. I noticed that a few of the diamonds were different sizes from their other counterpart and did not trust their quality or craftsmanship. I left the store with my husband to our car in the parking lot a block from the store. The older man from the store ran after me trying to make a deal, saying they would sell me the diamond earrings at a discount and give me the ring repair complimentary for $4200. He even wrote in the back of my service ticket for the ring and said he would honor the price when I returned to pick up the ring. My husband and I had very bad tastes in our mouths from this experience. What high end jeweler makes deals selling diamonds in a parking lot? Why is he chasing me down the street? At this point, I felt regretful leaving my ring with them.
Fast forward, I called the store on 1/10 to see when I could pick up on 1/11. They shared it’s not ready and would take longer bc they did not have the right color sapphires to add to the ring. I finally received a call on 1/17 that the ring was ready. Upon pick up, I noticed that the two sapphires added were different colors, obvious to the naked eye. One was very dark and the other very light - not matching the other stones. They said they could redo the ring acknowledging the color difference, but I of course don’t trust them to do so. Why would they even feel
Comfortable giving this ring back to me in this condition? After some debate, the store was only able to offer me 25% off, which I accepted.
As I was leaving, the older man who chased me down the parking lot said condescendingly with a laugh, “you seem very nervous”. And I said “I’m not nervous, I’m disappointed and pissed”. He continued to berate me, and I reminded him that he tried to barter diamond earrings with me in a parking lot like a desperate used car salesman.
This shop is total amateurish, does not take their work or inventory seriously, and are classless and patronizing. I do not recommend.
