Bridgebay Insurance - Stockton
Kay Kaylove Defiantly recommend the best prices and owned by very kind family willing to be patient with you and answer all your questions. Hands down, great customer service, and genuine people
1 /5 AI M: Patrick is a great salesperson: able to chit-chat to death, but doesnt deliver. The premiums of the policies were higher than promised, his responses delayed — there was always "something else keeping him busy" (are we all not busy?) — and his explanations were gibberish — hes unable to write coherent sentences. Fortunately, within a month I made the decision to cut him and go back to my previous insurance broker, who had been great except more expensive (in appearance). Im very happy to have ended the relationship with Patrick and the extra money is well worth it.
The kicker and the reason that led me to post this review? I asked him for the status of my car policy on Feb. 17; as of today he had not responded, so I asked again. His response was "please call travelers for billing or status on these things, we do not handle billing/refunds. -P". I called and the response was that he had not cancelled my car policy; the others had been cancelled but not that one. Also, they told me to go back to my agent, but when they saw I was very angry, they decided to help me directly. And they did.