1 /5 Lucia Arce: Extremely BAD policy. I deposited a large check on August 13. I told the teller I wanted to open a CD with it but was pressed for time so the money was deposited on my savings. Today August 17 after waiting one hour and fifty minutes for a call back, I tried to open the CD, but this credit union could not move the money to a 13-months CD because they put a hold on my check. Therefore, my money is getting pennies on the dollar until the 22 of August when I would be allowed to move the money to the CD.
I could understand if Nuvision would not want to give me the money to take some where else but not allowing me to place it in a CD with Univision is stealing interest from me. I tried to send them a screenshot showing the check already cleared my bank but was told no. I asked for a supervisor and was told only the branch could release the hold and there was no way they could talk to the branch. I was and remain so upset. So sad to see so many at the branch with nothing to do while calls go immediately to a call center where one can wait almost two hours to talk to a representative and still get no help. This place has a substantial amount of my hard earned money. I will make sure I will not add more and instead will take it out where they have more fair policies even if they are paying one half percent less in interest.
