5 /5 Joan Buller: My husband and I have been with New York Life for almost forty-one years, and have been satisfied with this company and their service. However, this past year our long-time agent passed away unexpectedly---a loss felt deeply by the company as well as ourselves. When we received a letter saying our policies had been given to another agent, Scott Herrell, I wasnt quite sure what to expect. My concerns quickly dissipated upon meeting and visiting with Scott. I found him to be very knowledgeable, highly experienced, and genuine. He went out of his way to find good solutions to some changes we wanted to make in our policies, and we couldnt be happier with the outcome. I was especially pleased to find our policies are in good hands, and to know we will be taken well-care of when needs arise. If youre looking for a great agent and company, I highly recommend Scott Herrell!