5 /5 John Koran III: I had the pleasure of meeting Michelle when she assisted my mother-in-law with her auto insurance policy. I was able to come to her conveniently located office in Oceanside and was impressed by how Michelle was able to help my mother-in-law relax and be comfortable during what can be a stressful event. Michelle’s pleasant and welcoming demeanor helped my mother-in-law feel at ease as Michelle provided several distinct options for her. Additionally, while Michelle allowed her to choose between the various options, she was also encouraging to my mother-in-law by reassuring her that she was making wise choices. Michelle was so kind and empathetic as she provided excellent service to her new client. The world needs more helpful and caring people like Michelle that treat their client like the most important person of the day. Well done, Michelle, and thank you!