Mercury Insurance Agent - Pasadena (CA)

CHC Rick was fantastic to work with. He offered a wealth of information about the available policies and took the time to ensure we fully understood our needs, enabling us to make an informed decision.

Gina McClellin Holly is the best! She was able to get the insurance down for all 3 of our vehicles and my hubbys motorcycle! She did all the work and she is always so cheerful and polite!! ⭐️⭐️⭐️⭐️⭐️

Tammy So amazing and willing to find the answers to any questions i have. Theyve stayed late ,opened early and truly went extra mile for me. Thank you so much. Naomi you are so wonderful to work with and very helpful I give you a 10!

AI M Patrick is a great salesperson: able to chit-chat to death, but doesnt deliver. The premiums of the policies were higher than promised, his responses delayed — there was always "something else keeping him busy" (are we all not busy?) — and his explanations were gibberish — hes unable to write coherent sentences. Fortunately, within a month I made the decision to cut him and go back to my previous insurance broker, who had been great except more expensive (in appearance). Im very happy to have ended the relationship with Patrick and the extra money is well worth it. The kicker and the reason that led me to post this review? I asked him for the status of my car policy on Feb. 17; as of today he had not responded, so I asked again. His response was "please call travelers for billing or status on these things, we do not handle billing/refunds. -P". I called and the response was that he had not cancelled my car policy; the others had been cancelled but not that one. Also, they told me to go back to my agent, but when they saw I was very angry, they decided to help me directly. And they did.

Michell Cazet In and out with insurance policy. Good job team.

Yary Díaz Helped me get car insurance at a low cost ! would definitely recommend.

Sumanth Bharadwaj Brand new building in final phases. A lot of beautiful things inside and outside.

Len Cordero David & Sheri Conley, not only both super helpful but great persons too. For more than a decade both have help me and my wife in all our insurance needs. The Conleys are highly, highly recommended.

Guera Dlt Vanessa Barrón has to be the most professional customer service representative, every time, I come she is so busy, but she maintains calm and polite. I only see her , she either needs a raise or someone to assist her . She is awesome.

kmergina Emily was so quick to help and update my policy. I am very impressed by the quick response in submitting all required documents to update my policy. Thank you, Emily and InsureOne.