MERCO Credit Union - Merced (CA)

1 /5 Lourdes Gonzales: This bank, their customer service. Their loan department is the absolute worst God. Forbid, you Miss A payment and the collections. Department calls you. Its like you robbed their bank. Never, ever would I ever decide to bank with them again? Thank god I closed my account

4 /5 William Munny: Ive never had an issue with the in person service at Merco. On the other hand, Ive needed to call about my account a number of times and I resent having to press "ONE" FOR ENGLISH!!! Exactly what country do you think youre in???

1 /5 Olga Paradiso: Worst credit union Ive ever experienced. Impossible to get through to customer service on the phone without having to leave numerous messages. Online banking system is complete trash. Do not waste your time or money with MERCO.

5 /5 Ricardo Galvez: I would like to thank Janet Flores so much for her amazing customer service. A few weeks ago I was in an accident and my brand-new car that I financed with Merco was totaled. I had no idea on how to collect my gap insurance and move forward with things. Thanks to Janet I was able to get what I needed done, she made me feel real comfortable with the whole process and completed all the paperwork for me. I’m so thankful for people like her and I know that Merco is the bank to trust with my finances!

1 /5 Yareli Ramirez: Wow. I got second hand embarrassment from the terrible customer service the cashier gave the young customer in front of me. I will definitely NOT recommend this bank for someone opening an account for their young children or for a young adult. The cashier was rude, totally not empathetic nor helpful! and almost made the girl cry. Explain the fees transparently AND educate your employees on providing this back to customers!