Collection Bureau of America - Hayward (CA)

1 /5 Karl Holzenthal: CBA trying to strong arm me into paying over $200. I was notified by a local water company (Kentwood) about four weeks ago that after four years I owe them money! No explanation no physical bill via mail to explain just emails and text! How can you ignore a past due bill for FOUR YEARS? Then without any notice they send it to collection! Now Im guessing they are going to report it to the credit report companies. SCAMMERS!!!

1 /5 Josh Sherkel: In reading the reviews before I posted, it appears that Elizabeth (if she is still employed there) is the go-to person. I, however, dealt with two substandard ladies - one of which was eating directly into the phone. In my instance, I was dealing with a mixup that my former company had a bill in my name. The bill was satisfied and the “customer service” agent on the other end of the line was mad that this bill wasn’t satisfied through their company. Even though the bill was paid, I had to send them proof of payment. It was an inconvenience for them to even give me the email address to submit my confirmation information. Why they wouldn’t follow up with the company, I do not know? I probably did this lady’s job for her so she could continue to eat whatever she was chomping on during my phone call. Rude. Real short with answers. If I could give zero stars, I would. They must not get paid a lot because it takes a special kind of human to be this ignorant and lazy. Collections Bureau of America “records these calls for quality assurance”. That person needs at the very least reassigned to another department because looking at all of the other reviews, this appears to be the norm. Be better. Terrible company.

1 /5 Hector Campos: The staff was extremely rude and acknowledged that they made a mistake in charging me for a water cooler I had already purchased. Ash Benson states they still have to charge me their late fees, even though it was their error, I am expected to pay late fees.

1 /5 Max Fu: I received a letter from them, called them and tried to make a payment. The lady said I have to wait for 3 days to receive a bill in email first, and then pay. I was going to ask if I can pay it now over the phone, and she hung me up before I finish speaking. Simply rude and stupid.

1 /5 Joey LeMonier: they called and threaten me, stated that if I dont pay them they will ruin my credit then hung up on me when i asked them to verify who they are with. could not provide credentials confirmation in an email or a copy of the bill in question. Scary this is allowed to happen-SCAM