Mainstream Insurance Services, LLC - Concord (CA)

Joel Smith I have been working with State Farm, Joni Gino‘s office for years and the service has been consistently exemplary! Her office staff are super responsive and helpful. They always give me personalized attention and are quick to answer any questions I may have. Thank you!!!

Scott Cowley Ive been with Lisa and her team for a few years now. Ive been with State Farm in multiple states for decades. They have been, by far, the most responsive staff and proactive in helping me with my questions. The staff has helped me clearly understand different coverages to best my needs and my budget. Thank you all!

Stephanie E. McHugh After buying my first car, I was overwhelmed by the cheap insurance options out there. I wanted something affordable but still reliable, and I knew that finding the right coverage was crucial in a city like Oakland, CA. A friend suggested I try this insurance company, and it turned out to be the best decision ever. Their website was straightforward, and getting a quote was incredibly fast—I had a few options in just minutes! I ended up choosing a plan that offered comprehensive coverage for my new sedan without breaking the bank. What really stood out was their customer service. I had a few questions about my policy, especially about how it would cover me during the rainy season in Oakland. I commute daily from Lake Merritt to downtown, so knowing that my car is well-protected against potential weather-related accidents gives me peace of mind. They explained everything patiently and even followed up a week later to make sure I was satisfied with my plan. I’ve never felt so secure on the road before. My past experience with insurance companies always left me feeling like just another number, but this company made me feel valued. I’m looking forward to a long-term relationship with them, and I’ve already recommended them to a couple of colleagues who are also on the lookout for affordable and reliable car insurance in Oakland, CA. If you’re looking for peace of mind, this is definitely the way to go!

Dylan Brazil Samantha was excellent, she has all the qualities you look for in customer service. I bought a new home, she was able to not only quickly and easily get me the best home insurance rate but also saved me on my car insurance!! She was responsive to my e-mails and phone calls and even called my old insurance carrier to work out the details. I would highly recommend her, she made the process very easy :)

Julie Nakayama Maria Fuoco has been amazing to work with! I run a nonprofit and was having trouble answering a lot of the required questions to get insured as my business does not fit easily into a box. Maria spent so much time with me, helping me navigate the best avenue and provide me the best policy for my needs. I have since referred other nonprofits her way, they asked me what to do about insurance and I said “call Maria!” I assure you no one else would have been as patient with me as she was. It is great knowing I have an agent I can trust. Julie Nakayama Founder and President Julie’s Purse Project 501c3

Betsy Kopp 20 plus years of awesome service. Very helpful people. They have your best interest at heart.

kathy Ready Amazing customer service!

Guera Dlt Vanessa Barrón has to be the most professional customer service representative, every time, I come she is so busy, but she maintains calm and polite. I only see her , she either needs a raise or someone to assist her . She is awesome.

J Williams This company has always done right by me, I feel, for the years I have been with them. Everyone has always been customer-oriented, well versed, knowledgeable, professional and most friendly. Of great significance to me has been the time they are willing to take to customize/individualize insurance plans based upon my needs, while carefully explaining all things to me, while also showing me ways to save money. Their patience combined with their varied skills are top notch! Ive had personal dealings with both Joelle, and now Brian, both of whom have displayed careful consideration of my needs and Brian even went as far as to personally drop off comps he had prepared for my perusal! That was so very nice, most convenient for me, and impressive indeed! And utterly unexpected, too!