Liberty Mutual Insurance Agency - Excelsior - San Francisco (CA)

Monique Resendez I would definitely recommend this place for your auto insurance. They helped me find the best deals and I’m very satisfied with the service.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Nancy Booth I purchased my condo here in Palm Springs over 10 years ago and immediately looked for an insurance company to cover my home and auto. Luckily, I found Tom Gleeson. Hes extremely knowledgeable about all things insurance. He laid out all the options available to me and thoroughly answered all my questions which allowed me to choose the best options for my situation. He stood firmly behind me on two claims and helped me navigate through the process. His staff is always very helpful whenever I call and appointments with Tom are scheduled quickly given his schedule.

Sunsie Tumacder I recently had the pleasure of working with Maria Haro, a Farmers Insurance Agent, and I couldnt be more impressed with her service. From the moment we first connected, Maria demonstrated a high level of professionalism and expertise. She took the time to understand my specific insurance needs and provided clear, detailed explanations of my options. Marias dedication to her clients is truly outstanding. She was always available to answer my questions, and her friendly, approachable demeanor made the entire process stress-free and enjoyable. She went above and beyond to ensure I had the best coverage at a competitive rate for my cars, home, life, and motorcycle policy! I highly recommend Maria Haro to anyone in need of insurance services. Her knowledge, commitment, and excellent customer service make her an invaluable asset to Farmers Insurance. Thank you, Maria, for your exceptional support and for making insurance easy and understandable!

Bob Lilly Great people to work with. I trust them.

Troy Beattie Great place to get insurance from!!!!! Not only did the rep find me cheaper auto insurance than what I was already paying, but he also got me more coverage! Add to that, they were able to handle a lot of DMV duties, like renewing my tags so I didnt need to go to the DMV, and I am one very happy customer. Cant recommend them enough

Emily Fan On 12/24/2024, AAA roadside service helped me to tow my car to the dealer. The tow truck driver named Elvin Gilpin from elevated towing company was super friendly, efficient, patient and very professional! He managed to get the car from inside my garage pushed down the street and loaded it into the truck etc etc every single step he took cares for the vehicle . I just wanted him to know that I really appreciated his help . Please let him know that I said thank you to him!

Celia Lopez Debbie has always been very professional and has explained all our coverages on our policy. I would definitely recommend her Agency. The customer service is top notch and they always call me back when I leave a message. Thank you Debbie and staff.

AMANDEEP SINGH 1. Excellent Customer Service & Great Rates "I had an amazing experience with JSSR Insurance Agency! Gary took the time to explain all my options and helped me find the best coverage at a price I could afford. Very professional and friendly service — I feel confident knowing my family and business are protected.