2 /5 Jacob: I had a very challenging experience with Rick on the phone. He would talk over me and spoke to me quite condescendingly. He also quoted me nearly double what I ended up paying elsewhere, and tried to pressure me into committing to a policy with him before even giving me a firm quote. I give 2 stars because he seems knowledgeable and was polite enough when I expressed that I didn’t want to work with him because of how the call went. But overall, I was really disappointed and shocked at how the conversation went. My experience with another agency was smooth, simple, and much more affordable. I would encourage Rick to consider this feedback on how he speaks to prospective customers.