2 /5 Manda Family: I didnt ultimately engage their services, but my experience was enough to give me pause and prompt me to share a few observations for others considering their representation.
I contacted the firm regarding assistance with a Cease and Desist Letter and spoke with two team members, including a paralegal named Susanna. A few concerns arose during our conversation. First, although I had provided my personal phone number as the preferred contact, I received calls on my work line--raising questions about the firms internal communication practices. Additionally, Susanna referred to another team member using feminine pronouns, even though the individuals name and vocal presentation suggested otherwise, which made me question whether roles were clearly defined within the team or if they are aware of who is doing what.
Second, I was quoted a rate of $500 per hour for Stephanies services but learned that the firm uses a free version of Zoom that restricts calls to 45 minutes. While I appreciate a preference for in-person meetings, this reliance on a limited virtual setup seems inconsistent with such premium rates.
Additionally, I felt that my concerns were not fully heard during our discussion, as I was interrupted repeatedly while trying to share my observations regarding their firm. Although this might have been an off day for the team, it contributed to my overall impression that the firms operational practices might not align with the cost involved.
Ultimately, while the firm may very well produce excellent work under different circumstances, these factors led me to seek alternatives that better match my expectations for organization and professionalism. I hope this feedback helps others make a well-informed decision when selecting legal representation.
