5 /5 Winslowed Seon: I’ve lived in Alameda for most of my life, and while I love the island vibe and slower pace, I’ve always found dealing with auto insurance to be a bit of a headache. My old provider kept increasing my rates year after year, even though I’ve never been in an accident. It didn’t make sense. After talking to friends, I decided to start looking for new options, and that’s when I came across this company.
From the first phone call, I felt a difference. The agent was super friendly and actually took the time to ask about my driving habits and what kind of coverage I needed. I commute to work in downtown Oakland, so I spend a lot of time driving on the 880 and 580 freeways. They recommended a policy that not only fit my budget but also gave me better coverage than I had before. I was pleasantly surprised at how affordable it was, especially for someone like me who drives daily in the Bay Area.
What really stood out was their responsiveness. A few weeks after signing up, I got into a minor fender bender while driving home from South Shore Center. I called them right away, and they walked me through the entire claims process without making me feel like I was just another number. Everything was handled quickly, and they even followed up afterward to make sure I was satisfied with the repairs. It’s rare to find that kind of personal service with a bigger insurance company, and I’m honestly so relieved I switched. I feel like I’m in good hands now, and I’ve already recommended them to a couple of my neighbors.
