1 /5 Sarrah Brown: They are a rip off! I brought my rings in because some diamonds were loose. I received an email stating it would be around $300 to fix. Great! A week later, I get a phone call saying it’s going to be at least $1050 or more to fix and take 4-5 weeks to complete. They would not acknowledge the email sent to me. I said send my rings back. They called said my rings were there. Well only my wedding band was there but not my engagement ring. They said I hadn’t confirmed if I wanted it fixed or not. If I don’t want one fixed, why would I fix the other one? So that took another week. No one takes responsibility. One associate said it shouldn’t be that much and she would call me in two days. Never heard from her. I took my rings to Ripon Jewelers on a Thursday, they called me on Friday to say it would cost $340 to repair BOTH rings. They couldn’t understand why Kay was charging so much. Ripon Jewelers even completed more on my ring. I had it back by Saturday. Three days total to repair my ring! What an amazing experience and almost a quarter of the price. I will never go to Kay Jewelers again due to their lack of customer service and trying to rip people off.
5 /5 Cindy Sadler: We were in and out in and out within 45 minutes. They had the ring I wanted, and several other pieces I had seen online. But I finally ended up on the one ring, got it, the extended warranty, and was a very happy camper. The service here was excellent!
1 /5 Julianne Gonzalez: Horrible experience. Just go to the one in Livermore. I wish I looked at the reviews before I went. I got my ring back over a week past the "promise date" and before that the repair shop sent back and empty box to the store. We had to call customer support and play phone tag with the repair shop.They are terrible at communicating with each other and their customers.
Just Saying Purchased a ring 1-25-24 with the assistace of Andy. He was professional, considerate and polite, as is all the staff! Price was reasonable too. I would recommend Atascadero Jewelry and Loan to anyone looking for jewelry. They take great care in cleaning and displaying their goods. Top notch outfit all the way! Positive experience.
Rafael Vargas It was an extremely pleasant shopping experience. No pressure. No drama. And the associate who helped my wife and I was awesome (Thanks Zaira)! Pricing was fair!!! Happy to do business with again! Oh, wait! This was my third visit!!!!
Yin Yin Liow Beautiful store and exceptional customer service. We went to the Glendale store twice and were pleasant to meet Jay, our lovely client advisor. His highly professional and friendly manner inspired us to make a purchase. Not to mention he is multilingual, speaks fluent Mandarin and shares great product knowledges that enhances our shopping experience. Thanks so much, Jay!
linda I have found it can be risky buying online but absolutely delighted with this pair of trillion cut amethyst drop earrings. I bought them to match a second hand pendant I fell in love with last year. They match perfectly. Fast delivery from the US to the UK. Beautifully presented. Well worth paying more for this quality compared with cheaper versions. Highly recommend.
Lew Watson I am thoroughly happy with Avianti Jewelry. This is my 2nd experience with the excellent service, high quality work, and their human kindness.
Great people doing great work!
We had an family heirloom wedding ring and an engagement ring updated. The results are spectacular!
This is the type of business we should support!
Tasbiha Lat Went in to get my expensive watch battery replaced. He BROKE it instead, gave him 3 weeks to fix. And he kept saying come in tomorrow. I ended up taking my watch back (still broken not fixed). He didn’t own up to his mistake either and instead showed me attitude.
Newport Deborah I love this jewelry store. The owner is a very kind man. I often take my jewelry here to be repaired and his prices are very reasonable.