5 /5 Marlene Veach: Sylvia Cabeza is a State Farm Account Representative with Jim Breen Insurance in San Mateo. I signed on with State Farm three years ago, in part due to Sylvias knowledgeable, timely answers when I was exploring a change. A more current example: I wrote to her yesterday — after hours — to ask how to temporarily add someone to my auto policy. I figured Id hear back within a day, but Sylvia replied within eight minutes, explaining that I am covered by the permissive use clause in my policy. Being able to communicate with REAL PEOPLE was the primary reason I switched to State Farm. Once again, Sylvia has validated my decision.