Freeway Insurance - Salinas (CA)

Rosa Reyes Ceila has been my insurance agent for 15 years, her and her staff are always very helpful and kind. Customer service here is unmatched

Martin Arrambide I highly recommend this insurance company due to its exceptional professionalism and reliability. From the moment I reached out for a quote to filing a claim, the entire process was smooth and efficient. Their team is always responsive, offering clear explanations and tailored solutions that meet my needs. The company’s commitment to customer satisfaction is evident in the consistent support they provide, ensuring that I feel secure and confident in my coverage. If you’re looking for an insurance provider you can trust, this company is definitely a top choice.

Alan Brown Mike is a consummate professional with amazingly prompt and reliable responses. I was lucky to find him!!

Eddie cervantes The girls help here, but the rest. No comment. I pay twice as much now for each truck then when I first started buying insurance here. I was told by a rep here not to worry, that he would get them to lower it back down. On the last day, 1day before my insurance expired he pop out with that he couldint get them to lower it. We had no choice but to let him do as he liked with us because we now needed insurance to keep our fleet moving. Our payments when up double, had no choice but to pay that. This caused big, big trouble for my company, We almost when out of business. This rep just had no clue how bad this situation turn into. When we see the guy he still laughs and jokes with us even if he sees that where trying to avoid talking to him, not cool. Im stuck now throwing money away for the next year, or collect a downpayment again for 5 trucks. Not cheap. Im really disappointed.

L C I’ve been with Mark Navo’s office for a couple years and it has been the best insurance experience I’ve ever had. I’ve never had an issue and they’re always friendly. Great communicators as well.

AramayicArt Nichole was friendly toned and quickly transferred me to Jenny Flores. Jenny flores was bright, intellegent, softly humorous at appropriate times, she read the room well, gave efficient information in an understandable manner slowing down the density of information and breaking it down in laymens terms. I am grateful to have had the pleasure of good customer care. Thank you for hiring people who make people feel like they matter as a whole person and arent offended by the truth. Ps the questions below asking about whether i decided to go with state farm dont give the option for assessing other companies to price check. I didnt get full coverage today so didnt pay out any money...I can say the price I was quoted is in line with my current insurance company. Though this company offers towing to nearest...spots..for a dollar and a quarter more a month roughly which my company does not. But they do offer other things I appreciate and utilize yearly. ♥ ty for everything Jenny Flores! Your a great customer service rep and need a raise because you are a genuine diamond of the first water!

Sheila Culp Always helpful, professional and prompt!

D John Wayne is my agent for more than 10 years. very responsible and professional guy. He is always helpful to find a solution for the problems we have and provide very good service at any time. Highly recommended!

Beverly M-Ornelas Please don’t evaluate your car insurance by just the cost. I can tell you after years with this agency and Allstate that I was well taken care of when issues arose . Your insurance agent is almost like physician on how they guide you through choices and ultimately you evaluate that this is critical part of your insurance choices… People matter… Thank you, Tracy for being who you are.. Dan and Bev

Simon Redmond This is a very long overdue review for Riskguard as I have been a client of theirs for over 20 years! Home insurance, family health insurance, Business liability and workers comp policies - Riskguard have got me covered in all of them. And its really a pleasure to still see a family run operation thriving in SF these days. Geoff, Christine, Kelson and the whole Riskguard team are all absolutely amazingly helpful. I really enjoy working with them, because not only do offer excellent customer service (they shop around to get their clients the best possible coverage at the best possible pricing) - they actually go above and beyond and make my family feel like part of their family. They pick up the phone (what a novel concept!) and answer your questions right away, they will call or email your insurance carrier on your behalf if you have any issues - the team are just incredibly helpful. Its a side of business that sadly is lacking from many companies these days. As said Ive been with them 20 years - shame on me for not writing about them sooner - I plan on being with them for another 20 plus! Thanks Geoff, Christine and Kelson and all!