Fernando Escamilla: Allstate Insurance - Riverside (CA)

5 /5 N M: Ive been with Fernie and his company for 10+ years. There at Allstate, he takes the time to go through policies and help you understand and find the ones that fits your needs. The team is always ready to answer questions and if they are not sure they will do some research and return our call. We appreciate that theyre always willing to go the extra mile and keep us happy customers. Thanks!

5 /5 Ruby V: Very helpful & got the best prices for all my vehicles insurance! Quick & easy process to sign up. Recommend 100%.

1 /5 max power: Don’t come to this office! All they care about is filling up their pockets , they’re not here to help you ! Very unprofessional, when you try to ask about your rates and why they keep rising every few months ! They get offended and they treat and talk to you rude ! I went from $105 for 2 cars to $263 within a year ! What a scam … scam at its finest !

1 /5 Alondra Estrada: Terrible customer service from a male. I did not get his name, I wish I would have but he hung up on me before I could even get the chance to ask! I was calling for information regarding my policy with Allstate when I asked for clarification on the matter he responded with a snarky remark ‘what’s there more to clarify, it’s as I just said’ well that was the issue! I needed it to be repeated I did not understand and just needed more clarification. He made his comment and repeats himself. I let him know that’s what I needed to know so thank you maybe my choice of words were poor but I did not appreciate the way he addressed me. I just needed it to be repeated and his response was uncalled for. He just ended the call, I understand customers service could be a lot sometimes maybe taking a break after a hard call could be ideal to come back and better assist future customers. I am willing to modify my review because I was also helped shortly by a woman who did provide good service but our call was short due to myself not having the correct information to provide her. She was helpful and told me I could call back and they’re there to help. I was hoping for the same representative but all representatives should be representing the provider with the same conduct.