Farmers Insurance - Thousand Oaks (CA)

Brandon Rullamas Cameron is the best - I wasnt able to get fire insurance for my home purchase after trying with a few different companies, so I reached out to Cameron and he sorted things out very quickly. He has also helped me save money on other policies as well! Highly recommend

Drea Sauer Amazing service every single time I have interacted with them. Every employee really goes above and beyond to be helpful. Going as far as removing late fees and being extremely understanding/ flexible. I plan to stay with this company long term.

Stacey Callahan Love them

Steve Breit My State Farm office is the best. Not only are they competitive and effective but the Customer Service is off the chart. Whenever I call and get either Maren or Jeanie, I always get a warm and personal greeting followed by a willing and effective response to my inquire or issue. I would recommend them highly to everyone and use them for all of our insurance needs.

A Gonzalez Andre has been our auto insurance agent for a little over a year. I called him today and he completely remembered us and our insurance needs. I really appreciate great customer service in these times of AI and automated service centers. Andre, It was a pleasure speaking with you today. Thank you for your help and knowledge.

Abril Bautista Switching to this health insurance provider was the best decision I made. I was worried about my coverage needs but their plan options are flexible and I found one that works perfectly for me. I’ve been satisfied with the care and the customer service.

Wendy S If youre looking for home/condo insurance, I highly recommend you compare what this office quotes you with AAA Insurance. I was led to believe that its nearly impossible to get a home/condo policy in CA, which I dont doubt is true, depending on which insurance company youre dealing with. Without doing any comparison shopping, as Ive been with Farmers for years, I took their word for this. Yes, Farmers appears to be pulling out of CA. By working with them, to get a condo policy, I ended up with a very expensive and poorly administered 3rd party policy. When I initially purchased the policy, errors occurred that caused me to not be covered (which I was unaware of at the time, as no one at this office noticed me). This led to a lengthy reinstatement process that was stressful and time consuming. All difficulties Ive had with this policy are explained away as Im lucky to get anyone to provide me with condo insurance, so Im supposed to feel fortunate and put up with the extremely slow communication/customer service and high cost. Come to find out, AAA is not having these same issues. I recently did a price comparison for my auto policy, and discovered that they also offer seamless condo coverage at a very affordable price. I switched both my auto and condo insurance on the same day, 12/11. I notified Farmers and my auto was cancelled and reimbursed within the week (different agent, office). As for working with this office for the condo insurance cancellation, Im being told that as of 12/20, the 3rd party has not yet responded. As with everything else regarding this pain in the neck policy, I have no idea how long this will take. This has really been a terrible experience.

Franco Murro The ownership recently changed and Im very pleasantly surprised. The new owner, Octavio, has elevated the service standards and Im very happy having my auto insurance with him now.

Scott Armstrong Our family has trusted Rich Machados office for many years and we appreciate their partnership. They have always served us with professionalism and good information about our policies.