5 /5 Kyle Halpin: I’ve worked with a lot of insurance agents over the years, and Ali Ilian at Farmers is hands down the best I’ve dealt with—not just in Chico, but anywhere in California. He and his team are sharp, responsive, and actually take the time to explain your coverage in plain terms. No pressure, no upselling, just solid advice and real follow-through. If you want an insurance agent who actually has your back, Ali’s the one. Highly recommend for home, auto & life.