Farmers Insurance - Sam Fung Chau - Pasadena (CA)

Becham Wen I started searching online for affordable auto insurance options in Concord and came across this company. I was drawn in by the great reviews and decided to give them a call. I spoke with Mike, who immediately put me at ease. He listened to my concerns and really took the time to understand my situation. I needed a policy that wouldn’t break the bank but still offered solid coverage, especially with my commute to Walnut Creek. When I had to file a claim after a minor fender bender on my way home from work, I was honestly nervous. I called their claims department, and they were incredibly helpful. They walked me through the process step-by-step, which was such a relief. A couple of days later, I received a call from Jessica just to check in and make sure everything was going smoothly. It made me feel valued, knowing they cared about their customers. What really impressed me was the follow-up after the claim. They called every six months to review my policy and see if there were ways to save me money. I appreciated their proactive approach and the fact that I’m not just another policy number to them. I can confidently say I’m sticking with this company for the long haul and have already recommended them to friends and family here in Concord. They genuinely care about their customers, and that makes all the difference

leon dake Lizette was very helpful and knowledgeable. They always have been very curtious and professional! Best insurance specialist Ive had the pleasure of working with to date.

lucy_ lala After years of working with Allstate, I chose to switch my insurance over to Eddy’s office because him & his staff are incredibly helpful & attentive! Theirs hardly ever a delay in getting my questions answered and it’s obvious that they’re very involved in our community. Highly recommend giving them a call if you are new to the area and looking to bring your business local ♥️

angel morales Go friendly service.

Nancy Eichhorn I was searching for auto insurance quotes because my current company sent a renewal notice with a sky-high fee. I called Ken Schuurmans office and talked at length with "Tabatha". She was articulate, detailed, informative, and supportive. She wasnt trying to "sell" a product. She helped me understand the different categories included in all auto insurance plans, in terms of what they entailed and why they were or were not necessary for my aging car (over 185,000 miles). She followed up with an email, so I had paper copies to continue my comparison shopping, albeit better informed than when I began. She returned my call the next day to discuss options further, never putting pressure on me to buy her product. I was grateful for her time, consideration, and willingness to be supportive, regardless of the outcome. Many thanks!

Paula Salazar Very helpful

Hanna White My son racked up three tickets in two counties before I even knew what an SR22 form was. We were both overwhelmed. Found Fenton SR22 Agency while grabbing coffee near Mission Valley Mall and figured Id walk in. They didn’t talk down to him, which mattered to me. Explained the whole SR22 filing process, handled the DMV stuff, and found a monthly SR22 premium that wouldn’t bury us. Not just affordable SR22 insurance — they treated my kid like a person, not a problem. That meant everything. I’d recommend them to any parent.

Dominic Gonzales Great customer service, always professional and courteous! Amanda helped me with a situation, where time was of the essence and ensured my problem was resolved, in exceptional time. I have been a member with them since I first obtained my license, for this very reason. Their prices seem high, but in reality you’re paying for what you get. So do not cut corners and do yourself a favor, get State Farm and save yourself time and money in the long run.

Joseph Lo Good location