Farmers Insurance - Robert Roland - Petaluma (CA)

Kary I had an absolutely outstanding experience with Monica! From the moment I reached out, the customer service was top-notch. Monica was incredibly knowledgeable, patient, and genuinely took the time to understand my needs. She explained all my options clearly and helped me find the perfect coverage without any pressure. What truly stood out was their dedication to making the process easy and stress-free. She followed up promptly, answered all my questions, and made me feel completely confident in my choices. It’s rare to find this level of professionalism and personal care. Highly recommend to anyone looking for reliable insurance and exceptional service!

Timothy Argyres I’ve been with Craig & Mina for years, and they’ve always been my go-to. Through every phase of life—buying a home, cars, and beyond—they’ve consistently looked out for me. When State Farm exited the California home insurance market for my area (which was completely out of their control), they never wavered. They helped me navigate the transition and made sure I had coverage when I needed it most. That kind of support is rare. My dad was a client too—I’m a second-generation customer—and there’s a reason our family stuck with this office. It’s not just about policies, it’s about trust. Grateful to have an agent who truly has my back.

sylvia gabrie Love this place...Gabby is a beautiful example of customer service....Great insurance office**********

Sandi Courcier I have always had good experiences with Farmers Insurance through Joe Magelitz. His staff is very personable with us and always remembers our accounts. We have been long time customers and will continue to be.

Sheri Rowton I just called and whoever answered the phone was pretty nice. So far so good.

Becham Wen I started searching online for affordable auto insurance options in Concord and came across this company. I was drawn in by the great reviews and decided to give them a call. I spoke with Mike, who immediately put me at ease. He listened to my concerns and really took the time to understand my situation. I needed a policy that wouldn’t break the bank but still offered solid coverage, especially with my commute to Walnut Creek. When I had to file a claim after a minor fender bender on my way home from work, I was honestly nervous. I called their claims department, and they were incredibly helpful. They walked me through the process step-by-step, which was such a relief. A couple of days later, I received a call from Jessica just to check in and make sure everything was going smoothly. It made me feel valued, knowing they cared about their customers. What really impressed me was the follow-up after the claim. They called every six months to review my policy and see if there were ways to save me money. I appreciated their proactive approach and the fact that I’m not just another policy number to them. I can confidently say I’m sticking with this company for the long haul and have already recommended them to friends and family here in Concord. They genuinely care about their customers, and that makes all the difference

Lauren Kates Shockley Insurance has tended to my insurance needs since day 1, for both of my businesses. They are professional, extremely responsive, easy to work with & very thorough. I trust them 100% and highly recommend them for all of your insurance needs.