Express Financial & Insurance Services Inc. - Santa Monica (CA)

AI M Patrick is a great salesperson: able to chit-chat to death, but doesnt deliver. The premiums of the policies were higher than promised, his responses delayed — there was always "something else keeping him busy" (are we all not busy?) — and his explanations were gibberish — hes unable to write coherent sentences. Fortunately, within a month I made the decision to cut him and go back to my previous insurance broker, who had been great except more expensive (in appearance). Im very happy to have ended the relationship with Patrick and the extra money is well worth it. The kicker and the reason that led me to post this review? I asked him for the status of my car policy on Feb. 17; as of today he had not responded, so I asked again. His response was "please call travelers for billing or status on these things, we do not handle billing/refunds. -P". I called and the response was that he had not cancelled my car policy; the others had been cancelled but not that one. Also, they told me to go back to my agent, but when they saw I was very angry, they decided to help me directly. And they did.

Beatrice Medrano Excellent service. Theyve done my taxes every year, and everything is perfect. They also offer other services like Sentry, Living Trust, Immigration, and many other options. Ill definitely continue with them!

Gogo GG Love going in and around this area!!

Chami Ramirez I ve been with Elena for 6 years She has been good to me I recommend them Good service kind Good price

Edward Ubina I was referred here by one of my childhood friends. I gave them a call, they asked for the VIN numbers of my vehicle, address, and a couple questions, then came back very quickly with insurance quotes based off what I wanted my monthly payment to be (changing deductible). I was surprised as to how low of a rate they were able to get. They explained that they were able to get good rates because they have over 20 companies in their system to get the lowest possible quote. Definitely will be recommending them to my friends and family

Casey Nowak Wonderful help with my car registration. I like this business a lot, it has a human touch. Maybe youll have to wait a bit but they have a lovely waiting area with plush leather furniture and a comically large pile of magazines :)

Cari Lee My family and I have worked with Lois Giannoni for several years, to the extent that she is named as a contact on my phone. Lois is a gem of a person who is warm, patient, kind, and knowledgeable. My interactions with her were always productive and reassuring. She is helpful and genuinely cares about her clients. Lois is the reason that we will stay with State Farm!

Finau Soakai I had a great experience working with Teresa Chun! She helped me find car insurance at a great price and made the whole process smooth and stress-free. Teresa was incredibly patient and kind, taking the time to answer all of my questions and address every concern I had. She explained everything clearly and made sure I felt comfortable and confident with my choices. I truly appreciate her professionalism and care—highly recommend working with her if you need insurance!

blanca marisol sanchez Great service

piao su I was assisted by their agents in getting my new Auto Insurance policy. She was very personable and knowledgeable. Im very glad I called Wine Country Insurance Service - Napa Valley CA. My wife and I now have full coverage auto insurance thanks to their agents and also providing a good rate.