Event Helper - Grass Valley (CA)

Vicky Quinto Jacklyns team is AMAZING. They are extremely professional, knowledgeable, and communicative. Jeremy helped me with some changes to my car policy, and it was such a pleasure working with him because he is super organized and on top of things. He is a great asset to the team.

Claudio Garcia I initially called to set up my umbrella policy with State Farm and Joelle was very helpful with the entire process from answering any type of questions I had, to helping step by step setting up autopay and whatever other needs I had. Joelle McNamara was very well spoken and respectful as well. 10/10 would recommend if you’re looking for people who actually care about helping you!

Michael Meredith Having a AAA of Southern California membership allows members to conduct most DMV business without standing in the long lines. Insurance, auto registration is quick and easy.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Joseph Lau I had an incredible experience working with Ms. Susan Lin at State Farm. From start to finish, she was attentive, knowledgeable, and genuinely cared about helping me find the best coverage for my needs. Even while I was overseas, she made the process smooth and stress-free. What really stood out was her patience and professionalism—she took the time to explain everything clearly, answer all my questions, and ensure I felt confident in my decisions. If youre looking for someone who treats you like more than just a policyholder, Susan is the one to go to. Highly recommend her and the team at State Farm!

Lo Bos He was always very helpful and helped me settle any claims. Would answer any questions and was a great agent overall. Had to change agent because he retired.

Guillermo Pacheco I was helped out by Jennifer, she was great and very patient. I was at the DMV and urgently wanted to get my insurance approved so I can get it over with and renew my registration and Jennifer got it done in only a matter of mins AND she was able to send me my proof of insurance so I can turn it in! Simply amazing service!