Esther S Nelson - State Farm Insurance Agent - Roseville (CA)

simranpreet sidhu nice work nd fast

S Richard (Chardero) Fantastic experience with this insurance company.

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

Julio Rivera I recently had the pleasure of working with an insurance broker, Arisdelsi from Pronto Insurance and I must say, my experience has been outstanding. From the moment I signed up for their services, the customer support team was amazing . I want to say thanks specifically to the associate that helped me. Arisdelsi was incredibly responsive, helpful, and knowledgeable. What impressed me the most was how efficiently she handled my claim after a minor accident. The process was seamless, with clear communication every step of the way. I received updates regularly, and my claim was processed and settled faster than I anticipated. Additionally, their rates are highly competitive without compromising the quality of coverage. I feel secure knowing that I am protected by a company that genuinely cares about its clients. I wholeheartedly recommend Pronto Insurance to anyone looking for reliable, trustworthy, and customer-focused car insurance. Their exceptional service has earned my loyalty for years to come.

Edna Martinez The attention to detail from this company is great. They walked me through my policy options and kept me ahead of all deadlines. My health finally feels prioritized.

Spike Beatsness This company deals with Progressive Insurance. I have had them since 2017 and I couldnt be happier. They can help you out even if you are just looking for some cheap liability coverage or the full package. I would strongly suggest you think about using this company

Kevin Lee Somerset was able to very quickly get me new home insurance when my previous coverage lapsed. Very satisfied with the experience and would recommend to anyone looking for a policy.

Pamela Caples I met with Kao for my first review since Phillip Call became our new agent. Kao provided excellent customer service. He was polite, professional, thorough, and patient as he reviewed all aspects of every account we have with State Farm. I appreciated how he took the time to find the best solutions to the questions and concerns I had about our account. Another employee created some problems for us when we first came to Phillip Call’s office and I wanted to find a different agent. But, so far, working with Kao has restored more of my confidence in this office.

Rumeal Joshua Asa gave me a quote today for an SR 22. I told her upfront i didnt have the money today but i will and she explained the procedures and the importance of getting this done. She explained it to me better than the courts did. Safe to say i will be getting this taken care of bright and early tomorrow morning. She wasnt pushy but she was firm with explaining the urgency. I appreciate her so much.

Jerrid Stone Easy and convenient. Adam made me feel like I was in good hands. Recommend