Daniels Jewelers - Carlsbad (CA)

1 /5 ricardo alvarez: Their customer service is trash i have been oit of the country for a month now and cany stop by and make a payment and i dont know if its the same person but it sure sounds like it more than five times i have called to.make a payment and everytime i called they saod the same thing " im busy" like really too busy to take my money thos time the lady that asisted me was letty andni explained to her my issue and she just exaulted saying well im busy like what type of customer servise is that even. And im just tryimg to pay my gosh darn bill thats it....... The owner needs to know about this , Things will change . Its just not right .

5 /5 Rob Slater: Love my chain great price i appreciate the help definitely coming back for some more jewelry.

4 /5 Shelby Ray: it was fast the lady was very helpful in picking out my husbands wedding band. definitely understands military life styles and was very respectful. the only thing I didnt like was she tried to get me to replace my engagement ring with one that would work with a wedding band at her store. but shes just trying to do her job. not very expensive for the Warranty and got in and got out in no time at all.

5 /5 Darlene Blue: Ramon the store manager was a life saver! Helped size my watch sense the Jewelers nextdoor wouldnt help me. Very Helpful & Great customer service! Thank you Ramon !!!

1 /5 crystal vasquez: I came in to buy a 14k gold ID BRACELET on Wednesday June 19,2024 my sales person was Perla , when I was paying for it I noticed there was a small metal piece next to the ID plate that was sticking out , I took a picture of it and she assured me she would ask their jewler to look into and it give me a call back about it , I also sent the bracelet to be engraved with my sons’ name on it when I asked how much it would be she said $75 for a five letter name and she was going to give me a call to confirm BEFORE engraving to give me the set price so that I could confirm and also confirm in the name , on June 24,2024 I gave them a call since I had not received ANY follow up from Perla or any sales rep.. Perla was rushing me over the phone she made it seem like it had just been a day since the purchase when in fact it had been more than 3 days for any sort of follow up or confirmation !!!! I get a phone call later that day saying it was already in engraving and that the total was $175…….. I had no choice to even choose another location since I never got a follow up like Perla said she was going to do BEFORE engraving and follow up about the metal piece sticking out … also , after a few more days of them not calling me I decided to call to see what is going on with my bracelet and the women said oh it was ready for pick up a few days ago !!!!!!! No one called me yet again!!!!!!!!!!! My message to Perla is stop rushing customers!!! They’re spending a pretty good penny on jewelry pieces , and actually follow up with the customers BEFORE a job/repair is made to confirm