Compass Financial Group - UBS Financial Services Inc. - Napa (CA)

Vannah P I’m genuinely surprised by the negative reviews because my experience has been nothing but positive. They are kind, caring, and honest when it comes to taxes. They’ve helped me get money back and have always been trustworthy. From the screenshots shared in one of the reviews, it’s clear that Jennifer is respectful and professional. I just want to say a big thank you for making my experience such a good one!

Samuel Berry The Assistant Branch Manager, Evelyn Ponce made my experience better than any bank Ive ever had an account with and any representative at ANY bank I had to communicate with. Shes definitely a leader for a reason and went way above and beyond to explain the checking account I recently opened up and has planned for me to come in on another day to give me a more personalized experience since I was a walk-in and the branch at the Antioch office off of Somersville Rd was very busy. I know most enjoy giving negative feedback since customers who typically walk out happy dont think they need to write any type of review but the attention and customer service I was given at that branch, not only from Evelyn, but even the tellers was something that made me feel so welcome and excited to be a new customer of Bank of the West. They were ALL extremely kind and personable and I hope they receive recognition for everything theyve been through the last couple of years. BRAVO to everyone but ESPECIALLY Evelyn Ponce!