Citi - Hayward (CA)

1 /5 Ace King: Worst customer service ever you can get I’ve seen McDonald’s employees with better customer service I have enough money to buy their bank, I’ve been a customer for over 15 years this is how they treat me. I asked them a simple question where the atm is and they gave attitude it was trouble to them just to show me where the atm was. I came back inside asked if I could withdraw cash with apple pay the lady with blonde hair messed up teeth and the Asian lady gave attitude again rolled their eyes and said no. Never coming back here again. If I was a first time customer based of those 2 I would never open a account with Citibank.

1 /5 JAMES VARGHESE: Poor service. For a wire transfer, I wait 15 minutes to see a personal banker, then I see, he said he is busy and asked me to come back in an hour. I drove back home and returned again to the bank to see him to do the wire transfer, he was sitting inside and tell another teller asked customer to comeback in one hour. I went to another bank nearby and in 15 minutes, they took care of me with a happy face.

5 /5 Sunil Sodah: Excellent service. Very friendly staff. Sherry is the best. They went out of the way to help me. Manager is also great. Very well managed branch.

1 /5 Cloud Snow: Very incapable staff at the window. He doesn’t understand bank policy and made false charge to the customers. I don’t know if there’s a way to file a complaint but posting the review here so people could be aware of this Citibank