Chris Hagans - State Farm Insurance Agent - Roseville (CA)

Brian Hillman Doug and staff are awesome! They keep us up and current on our business insurance and go over and beyond on customer service. Thank you so much!

Morgan Jaffee Possibly the best customer service experience I have ever had! Frank and Suzanne will go above and beyond and exceed all expectations. I had a particularly difficult home insurance issue and Frank handled it expertly on a Friday AFTER work hours. They are familiar with all of the difficilties we face with insurance in Sonoma County. I cant recommend them enough!

Jo Branham Excellent service and very helpful. Always very pleasant to work with and suggest best way to provide insurance needs.

Margaret Loza-Babbitt I was very pleased with how quickly and easily Steele Insurance Agency was able to assist me in finding the best quote for my home & vehicle. Ranjit Singh assisted me. He is very courteous and professional. He helped get an auto & home quote lined up for me quickly. He helped me find the best deal and was very thorough in explaining all the finer details of the different policies. I am happy with Steele Insurance Agency and will continue to go through them for all of my insurance needs in the future. I would highly recommend them to anyone looking for help in finding the best home, auto and life insurance, without all the headache and hassle of trying to go through the process on their own.

Baska Dashnyam All shut down

Wendy S If youre looking for home/condo insurance, I highly recommend you compare what this office quotes you with AAA Insurance. I was led to believe that its nearly impossible to get a home/condo policy in CA, which I dont doubt is true, depending on which insurance company youre dealing with. Without doing any comparison shopping, as Ive been with Farmers for years, I took their word for this. Yes, Farmers appears to be pulling out of CA. By working with them, to get a condo policy, I ended up with a very expensive and poorly administered 3rd party policy. When I initially purchased the policy, errors occurred that caused me to not be covered (which I was unaware of at the time, as no one at this office noticed me). This led to a lengthy reinstatement process that was stressful and time consuming. All difficulties Ive had with this policy are explained away as Im lucky to get anyone to provide me with condo insurance, so Im supposed to feel fortunate and put up with the extremely slow communication/customer service and high cost. Come to find out, AAA is not having these same issues. I recently did a price comparison for my auto policy, and discovered that they also offer seamless condo coverage at a very affordable price. I switched both my auto and condo insurance on the same day, 12/11. I notified Farmers and my auto was cancelled and reimbursed within the week (different agent, office). As for working with this office for the condo insurance cancellation, Im being told that as of 12/20, the 3rd party has not yet responded. As with everything else regarding this pain in the neck policy, I have no idea how long this will take. This has really been a terrible experience.

Carissa Wohlferd I had such a positive experience working with Sonia at State Farm. From the start she made the process of getting insurance feel less intimidating and more personal. She took the time to really listen to what I needed and explained everything clearly, with so much patience and care. You can tell she truly cares about helping people. She leads with kindness and her heart is in the right place. It’s rare to find someone who combines professionalism with genuine compassion the way Sonia does. I felt supported every step of the way and couldn’t recommend her more.