Samuel Berry The Assistant Branch Manager, Evelyn Ponce made my experience better than any bank Ive ever had an account with and any representative at ANY bank I had to communicate with. Shes definitely a leader for a reason and went way above and beyond to explain the checking account I recently opened up and has planned for me to come in on another day to give me a more personalized experience since I was a walk-in and the branch at the Antioch office off of Somersville Rd was very busy. I know most enjoy giving negative feedback since customers who typically walk out happy dont think they need to write any type of review but the attention and customer service I was given at that branch, not only from Evelyn, but even the tellers was something that made me feel so welcome and excited to be a new customer of Bank of the West. They were ALL extremely kind and personable and I hope they receive recognition for everything theyve been through the last couple of years. BRAVO to everyone but ESPECIALLY Evelyn Ponce!
5 /5
