BMO Bank N.A Branches - South Lake Tahoe (CA)

1 /5 Robert Kushner: Every transaction is a nightmare. The first deposit was on hold for 30 days and every deposit after that was hold for over a week. I tried to use my debit card for an online transaction and there was a hold on that too. After a 30 minute hold to the number on the back of the card I was told I would have to, "step into the branch". I asked to speak to their supervisor but was told the same thing. I also signed up for their merchant account and that was a nightmare also. I was charged about $200 and $60 every month even though my contract stated they would not do that. I was able to get most of the money back but I had close my merchant account and open another one with another bank. Bank of the West is also not open on Saturdays and closes at 5:00 on the week days. This was the last straw for me. I will be closing all 3 accounts tomorrow, business checking, personal checking and savings account.

5 /5 J Vino: Excellent branch with phenomenal customer service. Branch manager Helen worked quickly and efficiently to help get my account established. Highly recommend!

1 /5 Tahoe Brizendine: My motherly called several times to have a banker assist her with a simple travel notification because it was not working online. She called several times and was on hold for extended periods of time and then finally when she called back she was hung up on more than once. I called for her and experienced the same thing. Extremely disappointing after banking with them for 20 years we have NEVER been treated this way. The customer service is non existent today. They dont if ask if you are willing to hold, they just say hold and put you on hold. Extremely rude and unprofessional. We are very disappointed and my mom is in another state unable to use her card.

2 /5 Kerry Hurley: I wanted to open an account in the town where I just moved. Called local branch, got an automated message to call the corporate 800# and hung up on me...? Okay. So I called the corp. 800#. Pressed 0 for a human but its an invalid entry due to a survey they funnel you through. I do not want to partake in a survey, just have questions about opening an account! No way to opt-out of survey. I hung up, confused as to why its so difficult to reach a local branch to ask a simple question. I called one last time, no survey this time but hold time was 12 minutes. If only they routed calls through local branches like Umpqua, this would have been easy! But instead, for what they feel is "big data" collection, they lost a new account. Bad service before I am even a customer is a HUGE red flag to me.

1 /5 George Ohan: The fact that the Google page still says bank of the west says a lot about the attention to details by leader ship. We walked into open to brand new accounts today, and there is no banker available to open the accounts. How much money does this bank spend on marketing to get people in the door for new accounts?