Celestino Coronel Every time I come to this office, Jacob always gives us great service and answers every policy question. When you come to this insurance office, remember to ask for him.
Thank you for your friendly and awesome service Jacob.
Kriss Smylie Margy is all I could ever imagine in an agent for any business. When my 101 year old dad inexplicably lost his part D, it was a disaster we could not get sorted out on our own. Thanks to Margy it is now reinstated without penalty. She was so helpful in making this happen, I just cannot thank her enough.
Erin Yanez Hanford CA Location, Leslie is amazing she helps her customers to the best of her ability. When you walk in your always greeted, even if they are on the phone assisting another customer. They are very helpful and down to earth. I definitely recommend Fred Loya Insurance.
candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent.
I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED.
The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through.
The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!
Troy Salazar Linsey at the insurance store is the BEST ! Met her a few years back as a referral from a friend of mine got a competitive quote for my commercial auto and signed up right away . Linsey has been very helpful in navigating me thru the process and explaining to me coverages ….so much so I just moved my Workman’s Comp insurance coverage over to the insurance store TODAY and am trying to get my general liability moved as well waiting on that quote .Something to be said about good customer service and reasonable rates you earned my business for sure thanks for Everything Linsey !
Troy Dirt
kathleen sweeney I have had great success with this agency!! I was able to get very good pricing on my homeowner insurance after being dropped by Farmers after years with no claims. Marina is who i worked with and i cannot say enough about her. She knows her stuff and is very efficient. She responds immediately and gets you the answers quickly. I so enjoyed having her as a partner!