1 /5 Andrew R: Had an appointment at 12pm for a Loan, came in 12:05ish, 2 bank assistants were helping people 1 was doing nothing. Stood in the middle of the lobby, waiting to get help. 1 lady named Tere finishes with a customer to my left , and walks out her office section few minutes later. She walks right past me and goes to the gentlemen sitting to my right. She asks them do you have appointments this and that, tells 1 my manager will help you in a bit and proceeds to take the other gentleman to her area. I ask her so you walk past me to ask if they have appointments with no question why I’m here (standing in the middle of the room, very obvious) . She tells me well they were here first. No they weren’t the gentleman she said her manager would talk to in a moment was there first , I had an appointment at 12 and was there 10 minutes before the gentleman she helped. Then she starts to interrogate me, when’s your appointment, what is it for, what type of loan, do you have the paperwork’ in front of the gentleman? No I don’t have the paperwork that’s why I’m here and created and appointment for this time, with a comment description on what it was for. Absolutely ridiculous that she had the audacity to walk past me specifically standing in between her and the other people and asks others if they have an appointment but not me, then lies and say they were here first. Short staff, lying staff, slow staff, absolutely rude, no one likes their job get over it Tere. In case you didn’t know the ladies name was Tere, borderline racist. Got no help at my appointment made at 12pm and it was 12:20pm when this happened.
