Amica Mutual Insurance Company - Petaluma (CA)

4 /5 Todd Miller: Amica Used to be so good and for years I been cutting large family check to them but no more! My recent accident they are poorly communicating to me, request a statement before talk of settlement and I’ve gone without a car for two weeks and the accident was not my fault. They totaled my cherry trans van for two door scrapes. Go with any other insurance company. 1003619440 ================================== Thank you Amica with following up on this and making things right!

2 /5 Byron Foster: I had auto insurance through AMICA since getting my license 60 years ago, and I bought their homeowners insurance since I had my first house 30 years ago. They were always fast and efficient whenever I made a claim, which was not often. Last year, our homeowner premium tripled on our main residence, and this year they notified me of non-renewals on both of my houses. The stated reason was fire hazard, in spite of many steps taken to reduce the risk of fire at both homes. My loyalty over six decades meant nothing to them. Their company statement alleging an emphasis on empathy may have been true in the past, but now it no longer reflects the true nature of the company.

5 /5 Kian Sandjideh: I have had Amica for my homeowners insurance for about 20 years and they have been stellar. I frequently tell people that until you make a claim, an insurance company is just a bill collector so unless they are bad at taking your money every month, you have nothing to complain about! I have made two claims on my homeowners insurance and both times they have been incredibly fast, no arguments about where/how I got things replaced, and paid instantly. By contrast, I had state farm car insurance years ago and they told me to take my car anywhere I wanted for repair, but when I took it to the dealership, they refused to pay half the bill because they felt like the body shop charged too much per hour for labor and I got stuck paying a very expensive bill (because the dealership wanted their money and didnt care that the insurance co was refusing to pay and they threatened to send it to a collection agency if I didnt pay). I hope never to have to make a claim again but if I do, I want Amica to be my insurer!

5 /5 Carol Henry: I had a question re: a recent payment. I spoke with a gentleman named James in customer service. He was very helpful and even called me with a follow up to let me know everything was good re: my account. Kudos to James and Amica. I have always had positive experiences with Amica and hope James gets a star for his great customer service.

2 /5 Ellen Schwartz: I found Amica over a dozen yrs ago, when fed up with AAA. they were then a small and very personable group of female agents, located only in N. Cal and Nevada. They helped me for each claim, for burglary or car a incident, with outstanding abs compassionate attention, not the aloof service of a big national company.. Now, they still cost more and the agents in 21 states (!) offer impersonal attention and apologies, as with any large company. I will be switching to another company with better rates now. If I not going to receive superiority customer service, I might as well save money!!