A-MAX Insurance - Ontario (CA)

candymanfb Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent. I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED. The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through. The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!

emily neilson Ron is very prompt in getting back to me with any questions or policies I need. Extremely professional and always tries to find the best deals and very knowledgeable about insurance. Recommended him to several people and will continue to do so in the future.

Daun Langston I went there to pick up a friend, they had a covered spot where I parked to pick up a friend. Great staff.

Kaylynn Lopez Had the pleasure of speaking with Ruben personally and he helped me out so much! He was very clear and thorough with what I needed help with and made sure to provide me with the best quotes out there! First time ever interacting with this insurance and I highly recommend this office for they have the best staff and rates! Thank you once again Ruben truly appreciate it.

E Nav ⭐️⭐️⭐️⭐️⭐️ Aguayo’s Insurance is truly professional and easy to work with! They know what they’re doing and always take the time to explain things clearly, whether in English or Spanish. I really appreciate that I can take care of everything over the phone or by email—super convenient and saves me a trip. But it’s also nice to know they have a physical office I can walk into if I ever need to. Great service all around!

Rosemary Sainez I’ve had the pleasure of working with my insurance agent Manny Casillas for the past few decades, and I can’t recommend him enough! He’s always been professional, knowledgeable, and incredibly responsive. Whether I had a question or needed to adjust my coverage, he took the time to explain everything in detail and ensured I was getting the best value for my policies. I truly appreciate his personalized service and the peace of mind he has given me. It’s rare to find someone who genuinely cares about their clients, and I’m so grateful for their exceptional support!

C Newkirk Kade has been so helpful, I recommend him and his agency, without any reservation. He has gone above and beyond to answer our questions, reach out to providers, and is an great guy to boot. Thanks for the exceptional service Kade.

John Buoncristiani Always there and always on top of my insurance needs! Great service and always pleasant to deal with. I wish I could give them 6 stars instead of 5!!! They have far exceeded my expectations and i really appreciate the service. I have had brokers in the past and "non-broker" insurance as well. This has made me appreciate them that much more when they are always on top of my questions and needs. Justin and his team are amazing!

Lisa Li I have been a AAA member since 2010. I enjoy the services provided here. The office is clean, welcoming and efficient. Highly recommend.

Francis Lim Saferoad Insurance came through! Angie T. was amazing and helped me find the best insurance rate out there for my new vehicle. She went above and beyond and found me the best rate incredibly fast. I was able to make my vehicle purchase and set insurance up almost literally overnight. Thanks again Angie!