1 /5 B34: ALL CHARGES/SALES ARE FINAL, NO REFUNDS OR PRO RATING.
$151 for 5 days of liability insurance on a beat up 2007 Honda.
$50 for cancellation fee by the insurance company (because I sold my car unexpectedly)
$60 Broker fee charged by All Star Insurance.
$51 For Liability Insurance for 5 days. Started the policy on 8/5 and sold my car on 8/10/2020.
The only reason I needed their service was due to major insurance companies not able to use my temporary address for the policy.
All Star told me to use my most recent rental apartment address even though I was not living there anymore. So they bypassed that requirement.
Honestly, they did tell me in the beginning that there would be a penalty by the insurance company in case I cancel the policy. It would have been nice to specify, "HEY! JUST FYI, YOU CAN NOT SELL YOUR CAR AT LEAST FOR A MONTH"
But really though, do you charge a customer or allow him/her to be charged a total of $151 for 5 days of liability insurance?
Wow,
This blew my mind. Anyways lesson is learned
ps. I have a clean driving record.
ANSWER TO THE OWNER MR. DIEGO,
1-Be concise with your communication with your customer. "All sales are final regardless of the reason for cancelling an insurance policy."
2- Respond to your customers emails or phone calls.
I have sent you two emails and two phone calls and there was no answer.
3-Train your associates so that you are communicating the same message.
During my first phone call , your associate had told me to call 2-3 weeks later. When I called then, she broke down the charges for me as I stated above, and told me no pro rating was possible. She could have shared that information with me 3 weeks prior.
4- Be professional with your communication. How is it that you are spending time trying to rebut a customers negative review online, rather than answering his emails about a policy in the first place.
