AAA Huntington Beach Insurance and Member Services - Huntington Beach (CA)

1 /5 YEN NGUYEN: It’s an horrible and a waste of time. I booked an appointment with a travel advisor online at this location, HB. When I checked in, I found out that the travel advisor was no longer working at this location but her name was still on their website for appointments. I waited for 30 minutes, then the person checked me in earlier told me that they accepted appointment on Saturday for traveling. She should have told me when I checked in with her earlier, but no, they let me book online and waited at the location for 30 minutes before saying that. AAA charged us for membership, please do a better job.

5 /5 Jennifer Ha: Carolina from DMV services went out of her way to go above and beyond for me. She made a what wouldve been stressful situation as easiest as possible. Her professionalism and courtesy is commendable. Thank you, Carolina!!

2 /5 Jeanine Barrus: This company has definitely gone down in all facets over the past 12 years, and this office in particular likes to play shrewd smoke and mirrors games. About 13 years ago we replaced our slab plumbing and put the pipes above ground. Within five or six years, they sent us an overinflated premium and when I called to ask about it, I was told that there had been a lot of claims for slab leaks that year in my zip code (zip code profiling at its best). I then told him that we replaced our pipes and always paid out of pocket for slab leaks and asked if we could get a discount for our pipe replacement. He said yes and to go find the receipt. When we turned our receipt over to the underwriters there, they then said that our receipt was not acceptable. Another case of cat and mouse and going down the proverbial rabbit hole. After that, I went to this office and spoke with an older gentleman agent about my situation, who stated that it was not true about slab leak claims in my zip code (another lie since my zip code has houses all on slab) and that they do not give discounts for repiping. He then said that they can give a discount for a new roof. Just this past October, I called about an insurance policy renewal for another home I have to manage, and the person on the phone told me that I can get a discount for a new composition roof, which had just been completed in my own home, but the discount would be lower for composition and higher for tile. I just received my home insurance renewal with a 29 percent increase in the premium, with no history of filing a claim with AAA in the over 20 years I have been with them. I went down to this location to inquire about this and now I have been told that they will give me no discount for my brand new roof that cost $46,000 to replace. This is just another example of a scam that this company is pulling, and hopefully the insurance commissioner will see to it that auto club and the rest who are playing these mind games with customers get the stiff punishment they deserve!