WaFd Bank - Marysville (WA)

5 /5 Nathan Braaten: Fast friendly service! Always ready to take care of account needs.

5 /5 Swan Isis Etiquette: I have been with WaFed since 2017. I have also moved to other states for brief stints of work. And the gentle care I have received is priceless. Today I came in to ask questions about my new WaFed credit card and the patience these ladies exuded was timeless. Thank God for credit unions and I give much thanx especially for my WaFed.

1 /5 teri monek: First time WaFd customer. Unfortunately my experience at 3617 88th NE branch was extremely dissatisfied . First visit was ok, the second time not so much, I was given wrong information, the 3rd time it was a call, I was  connected to the  manager, Diana ?  I had some issues with my Money Market interest rate. After I gave all my personal info. she tried to explain the issue ,  when i challenged the explanation she said she needs to put me on hold to look into it,    ----she also  made a comment that i dont care to mention ---  I was holding   maybe a minute or so when I realized that I was disconnected. Called back , I was told that she is with a client but I can leave a message.   Really???  Im sure she realized that instead of putting me on hold she disconnected me. The correct action should have been calling me back instead of moving on .  Maybe its a training issue or ?? I already transferred some money to another bank , its a good chance that i will close my account..I read the reviews on Google they are good but most of them old, maybe there was/is a change in management

5 /5 Sally Neiland: I visited WaFd Marysville, WA with a question about an account that my recently deceased mother left as benificiary to myself and my 3 sisters. Diana was very helpful. I assumed in could be a long process, however I left with a check within 15 minutes. She also assisted one sister who lives out of state. Im not a customer of WaFd bank, but I was treated like one. They arranged for the funds to be released immediately to my bank. Excellent service.

5 /5 Richard Brooks: I hate banks. I have an intense sense of trepidation and suspicion regarding most financial institutions, but the staff here has gone above and beyond to make me feel secure regarding the security of my money, and Washington Federal’s integrity. I look forward to working with them as I expanded my own financial endeavors. I truly feel that they want to help me succeed financially.