WaFd Bank - Anacortes (WA)

5 /5 Marisa Sherfield: Laurie H. was phenomenal. She was so personable and extremely helpful. We had to switch accounts because ours was compromised and she made it easy and painless. We appreciated her customer service and expedience. She was understanding and very polite.

5 /5 Charity Starkenburg: Laurie was really helpful with online banking. She had awesome customer service.

1 /5 Jocelyn Nicole: I didnt go here but someone I know who I was helping with their finances was going there for a Home Equity loan and they treated them very poorly. They required extensive documents for someone who has been in the same line of work/business owner for over 30 years and wanted to charge for an appraisal when they have over $300k equity in their house. They ended up declining the loan after sitting on it for over a week and didnt offer them another option (i.e; less equity, direct pay, closure of cards), and ultimately didnt help them at all. The person I was helping went to Peoples Bank a few days later, got approved for the requested amount in a day (without any funny business with income documents and fees for a valuation). Washington Federal clearly doesnt like money.

5 /5 Karl & Kirsten: Katlyn was so kind and helpful. She went through it fast and got done what we needed to. Thank you WaFd!!

4 /5 Cora Amburn-Lijek: My family has banked with Washington Federal for many years. Until I retired, my husband did all the face-to-face interactions and always found the employees helpful and friendly. Since retiring 3 years ago, I have been at the bank helping my elderly mother fairly regularly. Lori, who handles CDs, IRAs and I am assuming new accounts, has always been very professional, helpful and friendly. Its true if shes working with another customer, you will have to wait, but I think that would happen at most banks. The tellers are always friendly. If they cant answer a question, they get clarification. I have rarely had to wait long for service. I am not related to nor personal friends with any of the bank employees.