Mutual of Omaha Mortgage - Puyallup (WA)

1 /5 Lance Pennington: I responded to a MoO refinance notice. At first the rep was fantastic, answered all my questions, responded fairly quickly. Once we got to the stage of paying off loans, debts, asking questions of how things happen the communication became very very delayed, days in-between responses. Phone calls sent to voicemail. We signed the documents and the pay off amounts were not correct, we ended up spending thousands of dollars for pay off instead of using the funds for home improvement which is the entire reason we refinanced. Multiple times I reached out asking for clarification and requesting the amounts be changed updated , added removed and multiple times I was told dont worry use the funds you are getting to cover the difference. Now before our first house payment is due we find out the loan has already been sold to a new company. I am 7 days from the first payment and have no idea who the new loan is through. Do your research look elsewhere for a refinance company..you are just a number to these people. They do not care or listen to you. If anyone from mutual of Omaha has questions or wants specifics please reach out I would be glad to share my horrible experience. Again..at the very beginning this was a dream come true..but as the

5 /5 Donna Peake: Chris Quinn was awesome to work with. Knowledgeable and kept us informed on every step of our loan. We would highly recommend him.

1 /5 ACR: I was paired with Mutual of Omaha through Costcos mortgage program. The agent I was assigned to presented me with a very attractive offer for a refinance on my mortgage. After getting my application in, this agent ignored me on many different occasions. He even went on vacation for a week and did not have the decency to inform me, nor pass me onto a colleague who actually had time to work with me. Emails and phone calls were continuously ignored. All of this occurred during the time I was desperately trying to get a rate lock in, but his delays eventually caused me to lock in a higher mortgage rate with a lower lender credit two and a half weeks later. I took my grievances to Costco and Mutual of Omaha, but they decided to do nothing for me other than a mediocre apology and a pathetic $500 refund, even though this horrible experience will end up costing me thousands of dollars over the life of my loan. Mutual of Omaha deserves zero stars or less for the experience I went through. I have no idea to this day why I was ignored... it was as though they were purposefully trying to delay my rate lock so that they didnt have to give me the offer that was originally presented to me.

5 /5 Just A Guy and His Fishing Pole: My partner and I worked with Trudy at Mutual of Omaha Mortgage on the purchase of our first home here in Tacoma. From the beginning it was clear that Trudy was a good listener and prioritized our wants and needs etc. As this was our first home purchase we naturally had endless questions which Trudy always seemed glad to teach and explain. When we had bumps in the buying road she was always reassuring. Wed certainly recommend Trudy and Omaha Mortgage, and when it comes time wed love to work with Trudy again.

5 /5 Court Time: I recently completed the purchase of a home with Chris Quinn of Mutual of Omaha Mortgage. Chris was a great person to work with. He was always available, no matter when I called or emailed, he immediately replied. He made the process extremely easy and I never had any problems . Even after closing when all the documents were completed, if I had a question, Chris immediately answered it for me. It was a very easy and uncomplicated home purchase thanks to Chris Quinn and I highly recommend him.