Marinella & Boggs - Pomeroy (WA)

2 /5 Dawna Land: I had no dealings with Mr. Marinella. I only have experience with Kim Boggs services. Last thing you want to deal with after a loved one passes. Hello Kim, I figured I would write a few thoughts down to better your business & possibly keep you from having unhappy customers, as I am not totally satisfied with your services. 1) 1st meeting we were not informed of your billing structure. We were unaware that every txt/email/call was charged (I guess it makes sense, but I have never had to do this before). You may want to be more detailed with future clients. I would have done way more research and found the answers myself if I may have been aware of that small detail. 2) letter to creditors- based on our 1st meeting/conversation in your office several calls/ emails to donna & yourself could have been eliminated by your office sending the letter after we met and not 3.5 months later because of me calling and checking on progress. I lost faith that what was talked about was actually being completed. I feel I was charged for this error. 3) we were told about $2000 for probate. I do understand that was a quote but, if you take your car to be repaired and was quoted about $2000 for a repair and the final cost was $3044 I think you would be very angry. This is how I feel. I feel pertinent information was not provided to me. The letter to creditors was not sent after we spoke and i was charged for your mistake. I think you should (in the future) spend more time on informing clients of your billing methods. Also your quote was VERY misleading due to the about issues. Youre final payment will be in the mail.