KeyBank - Aberdeen (WA)

5 /5 Oleksandr Liekhov: Today I was at the bank, very good people work there. I had a delay and the staff very politely helped me solve my problem, thank you very much

5 /5 Brooke Sholes: Wow! I cant believe my credit score right now. Lonnie, you have helped me so much! I cant believe how fast my credit score is jumping with all the advice and help you have given me! Thank you! I love this branch. Everyone is so friendly and helpful. Every time I come in. They know me by name now and are all so professional!!

1 /5 Bronzed Wolf: One of THE WORST experiences in banking I have ever had! Have been waiting nearly a year for a new debit card. Theyve sent me 4 that are either in someone elses name, they dont have record of or they just dont work. They charged me for statements that I have never received, even though I stopped in the bank more than 8 times to resolve this issue, they took fees out of my accounts for never sending the statements I was charged for TWICE! They put them in safekeeping for me for $10 per month PLUS an $18 monthly fee on my account. No records of my banking for me, they just kept my stuff safe for $28 per month. But hey, I cannot get those safe kept items unless I pay again. ONE EVIL BANK! RUN AWAY FAST...that is EXACTLY WHAT I AM DOING! Sadly it wasnt fast enough!

1 /5 Jacob Hutchins: This branch is an embarrassment to the Key Bank organization. I cannot believe the level of incompetence Ive had to deal with concerning everyday tasks. The only person that has any notion of customer service is Valerie. The lead teller, Stacey, only does whats best for the company and the branch manager/finance manager is another company man that doesnt care for the patrons at all. Im done. Ever since Heather left, Ive dreaded even pulling into the parking lot.

1 /5 Jason Treichler: Awful. Cash a paycheck and get a week long hold on it. Last month, they only put a 1 day hold on it. Said due to repeated overdrafts in last 6 months. There have been 2. And both of them were from atm fees charged AFTER I had sufficient funds for the purchase that put me over. In fact, one of the only ways my account can be overdrawn is by them themselves charging fees WEEKS after atm use. Its a basic account thats very hard to overdraft. And now has had over a grand in it for months now and this is how u treat customers like that? I totally woulda understood it but why not last month? Why last month was it only a day? Now I cash it a week after the date on the check and have to wait ANOTHER week. I called to try settling the issue and they still are on the side of ridiculousness. So stuck going ANOTHER week without my paycheck. Even being a customer for a year, Im not trusted and Im a delinquent. No overdrafts that were my fault this year yet u pull this $&i/ on me. Not to mention, no temp cards like every other bank does if u lose or waiting on your first card in the mail that takes 7-10 business days. Had to deal with both of those, except I had fraud on my account instead of physically losing my card and had to wait over a week for my new one. If the hold isnt released, which the person on the phone said it wouldnt be, Im done. Ive put up with more than I have anywhere else so why stay. Had my credit union account for over 10 years and never had to deal with garbage like this. Ever.