HAPO Community Credit Union - Pasco (WA)

1 /5 Hunter George: Went into this bank to not cash out but swap three rolls of quarters they told me they could not do that that I had to put my three rolls of quarters into their change machine which would charge me a fee! After asking to talk to the bank manager because I dont think its right to be taxed on swapping out currency he told me they have the machine and they tax people because other Banks do it too this was one of the most ridiculous customer service interactions Ive ever had I will be withdrawing and closing out my accounts with this financial institution and I recommend anyone else also do the same they are absolutely screwing you over on purpose

3 /5 Viper: Slowest staff. Your lucky if more then three tellers are working. This location specifically is a massive reason why Im looking forward to switching to gesa. Constant issues. Hell even logging into the mobile app doesnt always work. Or when you have money in your checking and savings and the overdraft/transfer protection doesnt work as intended. Caused me to have my first late payment in over 5 years. Then have the odasity to charge me a fee for there error. Thanks for refunding me for your mistakes.

1 /5 Gabriel G: I been with Hapo for over 10 years, they keep getting worse and worse. ATMs never work and customer service is terrible. I’m finally going to switch banks

1 /5 Courtney Prince: Hapo has a very hard time owning up to their mistakes and are very rude to their customers. Every time i go into the bank the ladies are rude and treat me with disrespect. I have had to speak with a branch manager each time to get the simplest mistakes fixed on hapos part. I work with upset customers all the time and even through medical billing i would never treat a customer the way hapo treats me.