1 /5 Michelle Backes: He never answers his phone ! My bill has gone tremendously my bill was due at the end of the month. I had to wait to pay them to my payday which was in the grace period and I got phone calls every month. Tell me I was late which I wasn’t and I had to talk very not nice to the person who is harassing me every month, my other agent didn’t do that ever !! since He’s took over the Moses lake Allstate ..i’ve been with you guys for a very, very, very long time. I will be looking for another agent.