Gesa Credit Union - Wenatchee (WA)

5 /5 Vicki Jo McDonald: I want to thank all the People that has help me on line. ( forgive me for not writing your names down.) I want Thank everyone in Wenatchee Branch. If you are manger of Gesa reading this Please give them a raise they go beyond customer serve, and also your on line customer serve team. They all work together well. Thank you all. Vicki Jo McDonald

1 /5 Akima Harwood: I’ve never actually had a problem with Gesa until some fraud stuff happened on my account, now I can’t make online deposits and they say they can’t do anything until a year has passed. I work three jobs and don’t have the time to go to the bank so I’ve been cashing my checks out and now I will probably end up switch banks because if I have to wait until March to even use my mobile banking, for the only reason I been have it, it’s not worth it. This bank obviously doesn’t care about time of its customers, because if they did I wouldn’t be having this problem for month now

1 /5 RANDALL GLEASMAN: I was just on hold for 30 minutes trying to figure out if my credit card was canceled because of some activity. Someone transferred me to another department and then I was hung up on. I just wanted to talk to a person to help me get it figured out.

2 /5 LN: Ive been a loyal customer at Inspirus for 30 years. Impossible since Gesa merger. I called Gesa today and voice said there are 27 calls ahead of you. Mid-day. Since merger, I often have to wait 20 minutes or more for someone to appear on ATM screen. I never did receive a new bank card. The branch is clean, but if you cant do your banking, its pointless. Gesa managers: look at your customer reviews , ask your nice staff what complaints they are hearing. Listen. Act. Make it better so you wont lose more customers.