White Rock Insurance Services - Dallas (TX)

1 /5 PiaRebecca Lederman: This company has the worst customer service. All I get are voice mails and no return calls or service from this office. I cancelled my policy with them and 4 months later I still have not received any correspondence or the monies back.

1 /5 Lauren Wright: When I first worked with Bear and Kate over five years ago, the experience was great — they found an excellent home and auto bundle for me. Unfortunately, after that initial setup, the level of customer service declined significantly. It feels as though the good deal gets you in the door, but once your policy begins, there is little support or responsiveness from the team. Not once did I email them without having to send multiple follow-ups, and even then, replies often took days or even weeks. I hope they are able to improve this, but I have to take my business where I can get a timely response.

1 /5 Taddy Mason: Absolutely terrible! No one every answers the phone. Email responses take weeks. This company moves at a snails pace. Quite literally the worst customer service I have every experienced. I needed to update my car insurance when I was selling a car. The company took so long to get back to me I had to go with a different insurance provider.

5 /5 Emily Johnson: I called the agency about an issue I had with my existing policy. Dana didn’t miss a beat. Originally, I wasn’t even calling about finding a new policy, but she suggested we shop the market. She was able to pull new quotes and get us switched to a new provider in a matter of hours. We ended up saving nearly $2000 on home and auto. I couldn’t be more thrilled.

5 /5 John Johnson: No comparison to trying to secure home and auto coverage on line than from the professionals like Ruben Bear at White Rock Insurance. After a thorough analysis of my families assets and coverage needs they saved us thousands securing coverage that met our needs.